Privacy Notice
Last Updated: 1 May 2025
Trustenix AI Inc. ("Trustenix AI", "we", "us", or "our") is committed to protecting your privacy. This notice explains how we collect, use, disclose, and safeguard your data when visiting our site trustenixai-au.live and using our AI-powered trading platform (together, the "Service"). Please review carefully. If you disagree, kindly stop using the Service.
1. Data We Collect
1.1 Data You Provide Directly
When you register or use the Service, we may collect:
- Identity Details: full name, date of birth.
- Contact Details: email, phone number, residential address.
- Financial Details: broker API keys (read-only/execution), investment preferences, and risk tolerance settings. We do not store full broker passwords or credit card numbers.
- Profile Details: username, trade strategy preferences, notification settings.
- Communications: messages sent via support or email.
1.2 Automatically Collected Data
While using the Service, certain technical data is collected automatically:
- IP address, browser type/version, operating system.
- Visited pages, features utilised, session duration, click patterns.
- Device IDs and mobile advertising identifiers (if applicable).
- Data from cookies and similar tracking tools (see our Cookie Policy).
1.3 Third-Party Data
We may receive data from third parties like identity verification services, fraud detection partners, and analytics providers. We combine this with our data to improve accuracy and security.
2. How We Use Your Data
We use your information to:
- Create & manage your account and deliver the platform.
- Execute trading signals and automated orders via linked brokers.
- Customize your experience and provide relevant market data.
- Send transactional emails such as confirmations and alerts.
- Deliver marketing materials where consented or permitted by law.
- Detect, investigate, and prevent fraud or illegal activities.
- Meet legal and regulatory requirements.
- Improve, test, and develop platform features using anonymised data.
3. Legal Grounds for Processing (EEA/UK Residents)
For residents of the EEA or UK, we process your personal data based on:
- Contractual necessity: to provide the services you signed up for.
- Legitimate interests: fraud prevention, security, and service enhancement.
- Legal obligations: compliance with financial and tax laws.
- Consent: marketing communications and non-essential cookies (revocable anytime).
4. Sharing Your Data
We do not sell your personal data. We may disclose it to:
- Service providers: cloud hosting, email services, analytics, and customer support, all under confidentiality agreements.
- Connected brokers and exchanges: only the minimal API calls needed to execute your strategies.
- Legal authorities: when required by law, court orders, or to protect our rights.
- Business transfers: in cases of mergers, acquisitions, or asset sales with policy adherence.
5. Cross-Border Data Transfers
Trustenix AI operates worldwide. Your data may be transferred and processed outside your home country, including in the US and EU. Where applicable, we use EU-approved Standard Contractual Clauses to protect data transfers.
6. Data Retention Periods
We keep your personal data while your account is active or as needed for service delivery. After account closure, some data may be retained up to seven years to comply with financial regulations. Anonymised analytics data may be stored indefinitely.
7. Your Privacy Rights
Depending on your location, you may have rights to:
- Request access to your personal data.
- Correct any inaccuracies or incomplete information.
- Request deletion of your personal data (the "right to be forgotten").
- Object to or limit certain data processing.
- Data portability — receive your data in a structured, electronic format.
- Withdraw consent at any time without affecting prior processing.
To exercise your rights, please contact us at . We aim to respond within 30 days.
8. Security Measures
We use industry-standard security including TLS 1.3 for data in transit, AES-256 encryption for data at rest, multi-factor authentication, role-based access, and annual external security audits. Despite precautions, no system is entirely secure. We recommend strong passwords and enabling two-factor authentication.
9. Cookies
We utilise cookies and similar technologies to operate and enhance the Service. For details, see our Cookie Policy.
10. Minors' Privacy
Our Service is not designed for individuals under 18 years. We do not knowingly collect data from minors. If aware of such data, we will promptly delete it upon notification.
11. Policy Updates
This Privacy Notice may be updated periodically. Major changes will be notified via our website or email. Continued use after updates signifies acceptance.